BOOKING POLICIES

GUESTS UNDER 18

Off-Peak Entry for Minors

We welcome guests under 18 years of age during our off-peak hours – before 5:00 pm Monday through Saturday, and all day on Sunday.

Supervision Requirement

All minors must be accompanied by an adult aged 21 or over. The supervision ratio must be maintained at a minimum of one adult per every three children.

Group Considerations

While we are happy to host younger guests during these times, please be aware that larger groups may result in a rowdier atmosphere. We recommend that you contact us in advance if you are booking for a larger group so we can advise you on what to expect.

Peak Entry Conditions

After 5:00 pm from Monday to Saturday, every guest must be 18 years or older.

By booking with us, you acknowledge and agree to comply with these conditions.

CANCELLATION OF A BOOKING

In the event that the Hirer terminates the booking, Serve Social will refund the booking fee as follows:

  1. Cancellation notice received more than 30 days prior to the date of Event: Full refund.

  2. Within 30 days prior to the Event – 50% of booking fee.

  3. Within 14 days prior to the Event – 25% of booking fee.

  4. Within 7 days prior to the Event – no refund or transfer.

CHANGE OF DATE FOR A BOOKING

In the event that the Hirer requests a change of date for their booking, Serve Social will handle the request as follows:

  1. Change of date request received more than 30 days prior to the original Event date: Full transfer of booking fee to the new date, subject to availability.

  2. Change of date request received within 30 days prior to the original Event date:

    • 75% of the original booking fee will be transferred to the new date.

    • The remaining 25% will be treated as a rebooking fee.

  3. Change of date request received within 14 days prior to the original Event date:

    • 50% of the original booking fee will be transferred to the new date.

    • The remaining 50% will be treated as a rebooking fee.

  4. Change of date request received within 7 days prior to the original Event date:

    • No transfer of booking fee will be allowed.

    • The original booking will be treated as a cancellation with no refund, as per the cancellation policy.

    • A new booking at full price will be required for the desired new date, subject to availability.

All change of date requests are subject to availability of the desired new date. If the desired new date is unavailable, the original booking will remain in place unless cancelled as per the cancellation policy.

SECURITY CAMERAS 

Please note Security Cameras are in operation in our venue for the safety of our staff and guests. 

EXCLUSIVE VENUE HIRE 

By booking a Full Venue Hire, Exclusive Full Session, Meeting or Conference at Serve or CodeBreakers you agree to the following terms and conditions: 

  • Any pricing or proposal quoted for one of the above event booking types is valid for 48 hours only. 

  • To confirm one of the above event booking types a non-refundable and non-transferrable deposit payment based on the total of the event (if booking more than 30 days before the event date) is required within 48 hours to fully secure the event, otherwise the event date may be released by the team.

  • The deposit paid is non-refundable and non-transferrable, even if the event is cancelled. 

  • Cancellations: The venue reserves the right to retain 100% of the fees if notified of a cancellation less than 30 days prior to the event.  

  • The venue, including all spaces, is an over 18 venue and ID will be required for all guests. 

MINIMUM CHARGE FOR EXCLUSIVE VENUE HIRE

Any booking of 33 or more guests secures exclusive use of the entire venue. This requires a minimum activities charge of $30 per person for at least 33 guests (total $990). If guest numbers drop below 33 after the booking is confirmed, this minimum charge still applies and will be deducted from the paid deposit. Any additional food and beverage packages must be purchased separately.

PHOTO AND VIDEO

Serve Social reserves the right to take photos and videos within its venues at all times. These images will be used by Serve Social to share positive promotional news about its events and experiences across all digital channels of communication and the occasional internal memorandum. Images may also be used in press releases, printed publicity and published on our websites globally. All Images are stored securely on our server. If you would prefer for you or your child not to be photographed or filmed, please email play@yourserve.co.nz